Feedback & Complaints

We value your complaints and feedback because this helps us to stay in touch with your needs and to improve our service. If you have been pleased with our service, let us know as it gives us the opportunity to recognise great service by our staff.

Resolving any concerns

Sometimes things don’t always go to plan, so if you’re not satisfied with our service, please get in touch with us and we’ll do our very best to sort things out.

Speaking with a member of our Customer Care team is the fastest way to resolve a complaint…

Phone: 1300 489 275
Post: GPO Box 4475, Sydney, NSW, 2001
Location: Level 15, 201 Kent Street, Sydney NSW 2000
Office hours: 8:30am - 5pm Monday to Friday
Fax: 02 9677 9965

Information that will help us resolve your issue

Whether you contact us by phone or in writing, to resolve your complaint as quickly as possible the following details will help:

  •          Full name and postal address
  •          Your contact number with preferred contact times
  •          Your reference number if you are a ClearCash customer
  •          Names of any people involved in the matter
  •          Any specific dates and times
  •          As much detail you can provide about your question, complaint or concern
  •          What you would like in order to resolve the complaint

What do I do if I’m still not satisfied?

If we can’t sort out your complaint, you can contact the Credit and Investments Ombudsman (CIO) for a free, independent review on 1800 138 422 or visit their website at for more information.

We find the right finance option for you
By engaging a broker you can avoid spending lots of time shopping around or marking your credit file by doing multiple credit enquiries with different lenders. Our specialists will do a pre-assessment of your borrowing power and recommend a suitable lender within our lending panel. Our panel offers a range of solutions including leases and personal loans.

If you are looking to finance a different type of vehicle or asset give us a call to see if we can help.